Terms of Service

OmniSphere, operated by X AI Properties, is an omnichannel CRM with social publishing and an AI agent. It provides a unified inbox (including WhatsApp Business messaging), one-click publishing to Meta/Facebook, Instagram, Threads, TikTok, YouTube, LinkedIn, X/Twitter, Pinterest, Bluesky, Mastodon, and Discord, plus Snapchat analytics, contact and lead management in your organization’s isolated store — either the OmniSphere Built-in CRM (one-click, no server) or your bring-your-own CRM (EspoCRM, HubSpot, or Generic OpenAPI using your own URL and credentials) — plus automation and analytics — in Arabic and English.

By accessing or using OmniSphere at omnisphere.xaiproperties.com (or its API at omniapi.xaiproperties.com), you agree to these Terms. If you do not agree, do not use the platform.

You may not use OmniSphere to send spam or unsolicited bulk messages, conduct illegal activities, infringe intellectual property rights, or harass, deceive, or harm others.

You own the accounts you connect and are responsible for them: you must have the authority to connect each WhatsApp number, social profile, and page, keep your API keys and credentials confidential, and ensure all activity under your account complies with each platform’s Terms of Service and applicable law.

Automated messaging and scraping must comply with applicable platform policies and laws. We may suspend abusive workloads without notice to protect the platform and its users.

Paid plans are billed monthly in advance through Stripe or PayPal. Prices are shown on the pricing page before you subscribe.

Subscriptions are owner-managed: the workspace owner can upgrade, downgrade, or cancel at any time. Cancellation takes effect at the end of the current billing period; no refunds are provided for partial periods except at our sole discretion.

If payment fails, we will notify you and retry before suspending paid features. Your data remains exportable during any suspension window.

Your use of the platform is also governed by our Privacy Policy — please read it alongside these Terms.

You retain ownership of all data you import into or generate through OmniSphere (contacts, messages, media, posts). You grant us a limited license to process that data solely to provide, secure, and improve the service. We never sell your data.

Each organization’s contacts, tokens, and timelines are namespaced to that organization and never commingled. crm.xaiproperties.com is solely X AI Properties’ own instance, not a shared subscriber database.

Meta and WhatsApp rules apply to messaging sent through the platform. Outside the 24-hour customer-service window, business-initiated messages must use approved WhatsApp templates; free-form messages are only permitted within 24 hours of the customer’s last message.

Opt-outs are honored automatically: contacts who reply STOP (or equivalent) are excluded from further marketing messages. You must not message opted-out contacts, and you must have a lawful basis and any required consent for every recipient you message.

Each connected platform’s policies (Meta, TikTok, YouTube, LinkedIn, and others) apply to content you publish through OmniSphere. Violations may lead the platform — or us, to protect shared sending reputation — to restrict your account.

You may terminate at any time by canceling your subscription and closing your account; the workspace owner can export data before closure.

We may suspend or terminate accounts that violate these Terms, abuse the platform, or fail to pay after notice. On termination, your access ends and account data is deleted within 30 days of a verified deletion request, subject to the retention rules in the Privacy Policy.

The service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, X AI Properties shall not be liable for indirect, incidental, special, or consequential damages — including loss of data, revenue, or business opportunities — arising from your use of the platform, even if advised of the possibility. Our total liability is limited to the fees you paid in the 12 months preceding the claim.

Third-party platforms may change their APIs, templates, or policies at any time; we are not responsible for delivery failures, restrictions, or costs imposed by those platforms.

We may update these Terms as the product evolves. Material changes will be announced by email or in-app notice before they take effect, and continued use after the effective date constitutes acceptance.

OmniSphere is an owner-operated SaaS by X AI Properties, with support in Arabic and English. For legal or billing inquiries regarding these Terms, contact us via the site at omnisphere.xaiproperties.com.